Sponsored by: TPM
enterprise management education sequence

EMES: Planning Sequence Glossary

   Sarasota County EMES Planning Sequence glossary online 


Module Seven: Service Level Management
 

  Service Level Management Presentation

  Module Seven glossary
  Operational Level Agreement (OLA) template.doc

  Service Catalog Template.doc
  Service Level Management Process Implementation Checklist.doc

  Service Level Agreement (SLA) template

  Service Level Management 11x17


  Module 7: E-assessment Service Level Management

Please retain your certificates until you have successfully finish all 7 modules and then send them to Nancy Seals, C/O OED when you are finished.)
Note: If the second link in e-assessments doesn't work your pop-up may be blocked. Either hold the Ctrl key down while clicking on the link or disable your pop-up in the Tools area. 

 
  FY09 Module One: Strategic & Business Planning Overview

   FY09 Module Two: Strategic/Business/Fiscal Planning Cycle

 FY09 Module Three: Business Plans: From Concept to Action

  FY09 Module Four: Performance Measurement


 FY09 Module Five: Resource Planning 

  
   FY09 Module Six: Process Management

 FY09 Module Seven: Service Level Management